Terms of Service — Queue It Social

1. Eligibility

You must be at least 21 years old (or the legal drinking age in your jurisdiction, whichever is higher) to use Queue It Social.

By using the Services you represent and warrant that you meet this requirement. We reserve the right to terminate accounts we have reason to believe belong to underage users. Knowingly misrepresenting your age is a material breach of these Terms.

2. What Queue It Social is

Queue It Social is a platform that allows users to gift drinks to friends at participating licensed venues. Queue It Social does not sell alcohol. All alcohol is sold and served exclusively by licensed venue operators. Queue It Social facilitates the gifting transaction only.

Queue It Social does not guarantee that a drink will be served. Fulfillment depends on venue participation, availability, and responsible-service laws. Venues may refuse service at their discretion, including to anyone who appears intoxicated, cannot produce valid ID, or is otherwise ineligible to be served alcohol.

3. Your account

You are responsible for maintaining the security of your account credentials.
You may not share your account or use another person's account.
You must provide accurate information when registering.
One account per person. Duplicate accounts may be terminated.
You are responsible for all activity that occurs under your account.

4. Payments

Payments are processed by Stripe, Inc. By making a purchase you agree to Stripe's Terms of Service. Queue It Social charges a service fee of approximately 5% per transaction to support the platform. Venue payout terms are set separately in the Venue Partner Agreement.

All prices are displayed in US dollars. Prices are set by venue operators and may change at any time before purchase. The price shown at checkout is the price you will pay.

5. Refunds and cancellations

Pending drinks (not yet redeemed) may be cancelled through the App for a full refund.
Once a drink has been marked as poured or redeemed, it is no longer eligible for a refund.
Refunds are processed through Stripe and typically appear on your statement within 5–10 business days.
In the event of a technical failure, venue closure, or venue's inability to fulfill a drink, Queue It Social will issue refunds at its discretion.
Unused drinks automatically expire and are refunded per the expiry policy stated at checkout.

For refund assistance, contact support@queueitsocial.app.

6. Acceptable use

You agree not to:

Use the App if you are under 21 years of age
Send drinks to minors or attempt to facilitate underage drinking
Abuse the refund system, commit payment fraud, or issue chargebacks in bad faith
Harass, threaten, defame, or abuse other users
Post content that is obscene, unlawful, or that infringes another party's rights
Create fake accounts, impersonate others, or scrape or automate access
Attempt to reverse engineer, hack, overload, or disrupt the Services
Use the Services for any unlawful purpose or in violation of local alcohol laws

We may remove content or suspend accounts that violate these rules, in some cases without prior notice.

7. Venue operators

Venue operators who list their establishment on Queue It agree to:

Maintain all licenses required to sell and serve alcohol in their jurisdiction
Honor queued drinks during their stated hours of operation
Serve alcohol responsibly and in accordance with applicable law, including refusing service where required
Verify the age of recipients using valid government-issued ID before serving alcohol
Not discriminate against customers on any basis prohibited by law

Venue operators are solely responsible for ID verification and responsible service. Queue It Social does not verify the age or identity of recipients at the point of redemption. Additional terms applicable to venue operators are set out in the Venue Partner Agreement accepted at onboarding.

8. Intellectual property

The Queue It Social name, logo, marks, and app design are owned by Queue It Social. You may not use them without written permission. All software, text, graphics, logos, icons, and other content provided by Queue It Social are protected by copyright, trademark, and other laws.

9. User content

Content you post (profile photos, drink notes, messages, photos shared to the activity feed) remains yours. By posting content you grant Queue It Social a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that content within the Services for the purpose of operating and promoting the platform. You represent that you have the right to post any content you submit and that it does not infringe the rights of any third party.

We may remove user content that violates these Terms or that we reasonably believe is unlawful or harmful.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. QUEUE IT SOCIAL DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUEUE IT SOCIAL'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID TO QUEUE IT SOCIAL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER. QUEUE IT SOCIAL IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

12. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion, with or without notice. You may delete your account at any time in Settings → Account → Delete account. Sections that by their nature should survive termination (including IP, disclaimers, limitation of liability, and governing law) will survive.

13. Governing law

These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict-of-law principles. You and Queue It Social agree to submit to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois, for the resolution of any dispute not subject to the dispute-resolution provisions below.

14. Dispute resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting support@queueitsocial.app. We'll try to resolve the dispute informally within 30 days.

If we can't resolve it informally, any dispute arising out of or relating to these Terms or the Services that is not resolved through informal negotiation shall be resolved in the courts described in Section 13. Each party retains the right to seek injunctive or equitable relief in any court of competent jurisdiction.

Class-action waiver. To the extent permitted by law, you agree that any dispute will be brought on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding.

15. Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the latest version. Material changes will be communicated via push notification or email. Continued use of the Services after updated Terms are posted constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Services.

16. Contact

Queue It Social
Email: support@queueitsocial.app
Web: queueitsocial.app